Welcome to NeuroNest Delights

On hold while I restructure

Welcome to NeuroNest Delights, a monthly subscription for you Beautiful Peoples in the Neurodivergent community! Each month, we choose an assortment of sensory surprises and fidgety goodness.

Get ready to bring a box of stimmy goodness into your nest every month with NeuroNest Delights!

What to expect in your subscription box:

Types of Products

Each box will have a fun mix of fidgets! Anything you see in my shop may show up in your subscription box. You'll also get first dibs on new fidgets, limited editions, and sales!

Discounts & Promotions

You'll often receive coupons and exclusive deals in your box every month! It might be a coupon for a free fidget, a discount code, or free shipping!

We understand that circumstances may change, and you may need to cancel your subscription. Here's how our cancellation policy works:

Cancellation Anytime: You can cancel your subscription at any time! No hard feelings or hassle. We make it very easy to cancel if you need to.

Cancellation Deadline: To avoid being sent for the current month's box, please ensure that you cancel your subscription by the 30th of the month.

Note: You will be charged for the box on the day that you originally signed up.
Example: If you signed up on the 5th, you'll be charged on the 5th. If you cancel by the 30th, we'll cancel the subscription and refund that charge.

Order Processing: Please note that we begin processing orders and preparing shipments on the 1st of each month.

No Cancellations After Shipment: Once your box has been shipped on the 1st, we are unable to cancel the order for that month. At that point, you will receive the box you've subscribed to.

We know it can be difficult to cancel things and even more difficult to remember to cancel them! We try to make it as stress and spoon-free as possible for you.

Thank you for choosing Neuro Nest Delights! We want to ensure you have a delightful experience with each box you receive. Please review our return policy below:

Return of Entire Box:

We accept returns of the entire subscription box only.
If you wish to return the entire box, please contact us within 7 days of receiving your shipment.
You are responsible for the return shipping costs.

Return of Broken or Defective Items:

If any item in your subscription box arrives broken or defective, we're here to make it right.

Please contact us within 7 days of receiving your box and provide a clear description of the issue. A photo will also be needed.

We will replace the broken or defective item free of charge.
We will cover the shipping costs for the replacement item.

Conditions for Returns:

To be eligible for a return, the subscription box must be unused and in the same condition as you received it.
The original packaging must be intact.

Process for Returns:

To initiate a return, please contact me with your order details and reason for return.
Once we receive your return request, we will provide you with instructions on how to return the box.

Refunds:

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 days.

Exchanges:

We do not offer exchanges for individual items within the subscription box. Only the entire box can be returned.

If you have any questions about our return policy, please don't hesitate to contact us. We're here to assist you!
Please note that by subscribing to Neuro Nest Delights, you agree to abide by the terms of this return policy.

We are delighted to offer free shipping to our customers in the USA as a token of appreciation for your support. For our international customers, we provide discounted shipping rates to make receiving your subscription box more accessible and enjoyable.

USA: Free Shipping
Canada: $20 USD
Rest of the World: $25 USD

If you have any questions about our shipping costs or need assistance with your order, please don't hesitate to reach out to us. We're here to assist you every step of the way!

Because these boxes are sent out on a schedule, you can only have this item in your cart at checkout. To be sure that nothing gets missed or sent to the wrong place, we can't add other fidgets to your subscription box. I'm sorry if that causes any inconvenience!

Be sure to read through all the tabs to see all the information about these boxes.

FAQ's

How does the billing cycle work?
- Your subscription is automatically billed each month on the same day that you signed up. If, for any reason, you need to adjust your payment date, just send contact me and we'll take care of it for you.

Can I cancel my subscription at any time?
- Of course! Be sure to read all the cancellation information in the chart above, but you can send me a message anytime to cancel your subscription.

Are there any additional fees or charges?
- The only ones you'll encounter are taxes and shipping costs. However, I'm thrilled to share that for all orders within the US, shipping is on the house! So, while taxes are unavoidable, you won't have to worry about any extra shipping fees for domestic orders.

Can I update my shipping address or payment method?
- If you need to update your shipping address, simply send me a message, and I'll get that sorted out for you right away.
- As for updating your payment method, you can easily take care of that directly from your subscription page within the member area. Don't hesitate to reach out if you need any assistance!
- Be sure to update your payment method before your billing date (which you can find in the same place) and update your shipping address by the 30th!

What happens if I forget to update my subscription preferences before the billing date?
- This will be dealt with on a case-by-case basis. If we haven't shipped your box yet, we should be able to help update your preferences. If the box has already been shipped, we are a bit more limited, but will still do what we can to help! Being neurodivergent ourselves, we know how overwhelming and forgetful life can be.

Do you ship internationally?
- Yes! We ship worldwide.

Can I track my subscription box shipment?
- Yes! Every box will be shipped with tracking which you will get in your email every month once your box has shipped.

Can I return or exchange items from my subscription box?
- You can read the Return Policy above to see all the information. The only exchanges we accept are in cases of an item arriving damaged. The only returns we accept are if you are returning the ENTIRE box unused and in it's original condition.

What if an item arrives damaged?
- If you receive your box and find an item has been damaged, message me right away - within 7 days of receiving your box. See the chart above for all the information on returns.

When will I receive my subscription box each month?
- 15th of the month: Box Reveal! Check out our socials to see what we'll be including in the box.
- 15th - 30th of the month: Preorders are open! Anytime during these days you can sign up for your own box of stimmy goodness. Preorders close at the end of day on the 30th!
- 1st - 8th of the (following) month: This is when we'll ship out your box! You'll get an email with the tracking number so you'll know exactly when it's going to be delivered.

How can I contact customer support if I have questions or issues?
- You can contact us here on my website through any of the contact forms or the live chat.

Are the items in the subscription box suitable for all ages?
- Each box is different. Most items will be suitable for any age (5+), but there will always be exceptions - like pins. You will be able to see what is in the box each month before it ships so you can make sure it is suitable to your needs.

Can I provide feedback on the items in my box?
- We always welcome feedback! If you have any problems or recommendations, you can contact us through the chat system or email. If you want to share your box on social media, please tag us! We love seeing your feedback!

Do you offer special editions, have themes or limited edition items in the boxes?
- Each month, the box is different. Most months will have themes and/or limited edition items! You'll also have access to new items before they are launched for everyone else!

Can I see previews or sneak peeks of upcoming subscription boxes?
- There will teasers and sneak peeks scattered throughout each month. Be sure to follow us on all our social media as each platform will get different sneak peeks!

Can I purchase past subscription boxes or individual items from previous boxes?
- Most items from the box are available at any time in our shops. There will often be special edition or limited edition items that you will only be able to get from the boxes though! From time to time, we will offer past subscription boxes for sale (while supplies last).

Do you offer gift subscriptions?
- Yes! You can purchase a subscription to send to anyone you'd like! You can also purchase a single box to send as a gift.

Do you offer gift wrapping or personalized messages for gift subscriptions?
- No, not at this time. It is something we hope to offer in the future!

Welcome to NeuroNest Delights ***On hold while I restructure***

What to expect in your subscription box:

Types of Products

Discounts & Promotions

FAQ's

Welcome to NeuroNest Delights

On hold while I restructure